Subscription policy

Cancellation Policy

Effective August 3, 2026 · Version 1.0

Archived version. This copy is preserved for version history. Read the current policy.

This policy is issued by Terraforeman LLC, doing business as TerraForeman, and applies to the TerraForeman website, Scout application, company workspaces, subscriptions, and related services.

How to Cancel

A company owner may cancel an active TerraForeman subscription through the Stripe billing portal in My Account. If the portal is unavailable, email info@terraforeman.com from the account email. We may verify identity and company authority before acting on an emailed request.

When Cancellation Takes Effect

Unless checkout or written plan terms state otherwise, cancellation takes effect at the end of the current trial or paid billing period. The subscription will not renew after that date, and paid-plan access normally continues until the period ends. No prorated refund is issued for unused time except where required by law or approved under the Refund Policy.

Trial Cancellation

You must complete cancellation before the trial deadline shown in Stripe to prevent the first recurring charge. Starting a cancellation request without completing it does not stop renewal. Retain the Stripe confirmation and TerraForeman cancellation email.

Cancellation Confirmation

After Stripe reports a completed end-of-period cancellation, TerraForeman sends a confirmation to the billing email on the company account. The email identifies the scheduled end date and confirms that the subscription will not renew. Delivery can be affected by filtering, suppression, an invalid address, or a third-party email outage, so the Stripe portal remains the billing system of record.

Before Access Ends

Download or export records you reasonably need before paid access expires. Export availability depends on the plan and supported features. Support can explain available options, but we do not guarantee custom-format exports or continued application access after the cancellation date.

Data After Cancellation

Cancellation stops future renewal; it is not an immediate request to erase the account or workspace. We may retain account, billing, security, backup, and business records as described in the Privacy Policy and as reasonably needed for legal, operational, fraud-prevention, dispute, or recovery purposes. A verified company owner may request deletion separately, subject to required retention and the rights of other authorized parties.

Add-ons and Connected Services

Canceling the base subscription may not automatically cancel a separately contracted add-on or outside service billed directly by a third party. Review the Stripe portal, invoices, and connected-provider accounts. Charges incurred before cancellation remain payable.

Suspension, Termination, and Reactivation

We may suspend or terminate access for nonpayment, suspected compromise, unlawful activity, abuse, or a material Terms violation. When practical and legally permitted, we will give notice and an opportunity to correct a curable issue. A canceled customer may request a new subscription subject to then-current pricing, availability, account standing, and data availability. Prior promotions or free trials may not be available.

Contact

Email info@terraforeman.com with the subject Cancellation Request — Company Name.