Privacy

Privacy Policy

Effective August 3, 2026

This Privacy Policy explains how Terraforeman LLC, doing business as TerraForeman, collects, uses, stores, and shares information when you visit our website, create an account, connect an outside service, or use the TerraForeman application. TerraForeman is designed for business use by contractors and their authorized team members.

Information We Collect

We may collect your name, email address, company name, trade, service area, contact details, selected plan, team-member information, support messages, and onboarding details. When you use the application, you may add customer leads, job notes, photos, estimates, proposals, invoices, schedules, equipment records, messages, marketing drafts, and other business information.

We also collect limited technical and usage information needed to operate and secure the service, such as login events, timestamps, feature use, request counts, error records, device or browser information, and security-related network data. We do not use this information to sell profiles about you.

How We Use Information

We use information to review registrations, approve and create company workspaces, provide requested workflows, generate AI-assisted responses and drafts, manage subscriptions, deliver account and customer communications, connect services you authorize, prevent abuse, troubleshoot problems, provide support, improve TerraForeman, and meet legal and operational obligations.

AI Processing

Scout uses OpenAI's API to generate certain answers, summaries, and drafts. TerraForeman sends only the instructions and workspace context reasonably needed for the request, which may include recent lead or job details relevant to your question. TerraForeman requests that response application state not be stored by setting store: false. OpenAI states that API inputs and outputs are not used to train its models by default unless the account owner opts in; standard abuse-monitoring logs may be retained under OpenAI's applicable data controls. Do not submit information to Scout that you are not authorized to process.

Billing

Starting an approved 30-day trial does not require a Stripe account or payment method. If you choose to continue after the trial, Stripe handles checkout, payment methods, subscription billing, invoices, and the billing portal. TerraForeman stores the Stripe customer and subscription references needed to connect your account to its billing status, but does not store full card numbers or card security codes.

Sign-In

If you choose Google or Facebook sign-in, that provider supplies an account identifier, email address, and basic profile information needed to connect that identity to your TerraForeman account. TerraForeman does not receive your Google or Facebook password. Instructions for removing Facebook sign-in data are available on our Facebook Data Deletion page.

Google User Data

Basic Google sign-in uses your Google account identifier, verified email, and basic profile information to authenticate you and connect you to the correct company workspace. If you separately connect Google Business Profile, TerraForeman uses the authorization you grant to list the business locations you manage and to create or manage content only when you request that action. Google access tokens are stored with restricted server access and are not sold, used for advertising, or shared except as needed to provide the requested Google-connected feature. Our use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

Meta and Facebook Data

If you connect Facebook or Meta business tools, TerraForeman may receive the Page, business, ad-account, permission, lead, and campaign information needed to provide the feature you approved. TerraForeman does not publish content, activate advertising spend, or send a public reply without the confirmation required by the applicable workflow. Facebook customer sign-in and business-advertising connections are separate permissions.

Service Providers

We do not sell personal or customer information. We use service providers that help operate hosting, storage, security, billing, sign-in, AI processing, email, optional texting, analytics, and customer support. Depending on the feature used, these providers may include Amazon Web Services, Cloudflare, Stripe, Google, Meta, OpenAI, email-delivery providers, and Twilio. They receive information only as needed to provide their service to TerraForeman or the customer-authorized workflow.

Company Workspaces and Sharing

Each customer receives a company workspace. Information in that workspace is available to authorized users added to the same company account. Company owners are responsible for deciding who should have access and for removing users who no longer need it. We may disclose information when required by law, to protect rights or safety, to investigate abuse, or as part of a business transaction subject to appropriate protections.

Retention

We keep account and business records while needed to provide the service, meet operational or legal obligations, resolve disputes, process billing, maintain security, and enforce agreements. Retention periods vary by record type and connected provider. Cancellation does not automatically delete an account or company workspace. Deleting or disconnecting an integration does not necessarily delete records already created in your workspace or records we must retain for legitimate legal, billing, security, fraud-prevention, dispute, backup, or recovery purposes.

Security

We use HTTPS, access controls, tenant-separated workspaces, restricted cloud storage, backups, and monitoring intended to protect customer information. Our Security Policy provides additional details. No internet or storage system can guarantee absolute security. Customers are responsible for securing their Google or Facebook accounts and promptly reporting suspected unauthorized access.

Your Choices

You may opt out of optional product-update emails using the instructions in the message or by contacting us. You can update billing details or cancel through the Stripe billing portal as described in the Cancellation Policy. You can also contact us to ask for access, correction, export, or deletion of account information, subject to records we must retain for legitimate business or legal reasons. You can revoke Google or Meta access through those providers and can disconnect supported integrations inside TerraForeman when that control is available.

Children

TerraForeman is a business service and is not directed to children under 13.

Policy Changes

We may update this policy as the service changes. We will post the updated date and provide additional notice when required by law or when a material change affects current customers.

Contact

Privacy questions can be sent to info@terraforeman.com.