Billing policy

Refund Policy

Effective August 3, 2026 · Version 1.0

Archived version. This copy is preserved for version history. Read the current policy.

This policy is issued by Terraforeman LLC, doing business as TerraForeman, and applies to the TerraForeman website, Scout application, company workspaces, subscriptions, and related services.

Purpose and Scope

This Refund Policy applies to subscription fees and add-on charges paid directly to Terraforeman LLC. Charges paid to a third-party provider outside TerraForeman are governed by that provider's refund terms.

Free Trials

When a trial is offered, its length, payment-method requirement, conversion price, and first billing date are shown at checkout. The current Pro offer includes 30 days of trial access. If you cancel before the trial ends, you will not be charged the recurring subscription fee. If you do not cancel before the stated deadline, the trial automatically converts to a paid monthly subscription at the price accepted during checkout.

Subscription Charges

Monthly subscription fees are charged in advance and are generally non-refundable once a billing period begins. Cancellation stops future renewal; it does not normally reverse a charge already incurred or create a prorated refund for unused time. Usage-based, texting, or other add-on charges are generally final once the underlying service has been used. This does not limit any refund right required by applicable law.

Billing Errors and Duplicate Charges

We will review reports of duplicate charges, incorrect amounts, charges after a timely cancellation, or other apparent billing errors. Contact us within 30 days after the charge appears and include the account email, company name, charge date, amount, and a short explanation. Do not send full card numbers or card security codes.

Service-Related Requests

If a verified TerraForeman outage materially prevents use of the paid service for an extended period, you may request review for a reasonable service credit or refund. Any remedy is determined case by case based on the duration, scope, and impact. Routine maintenance, third-party outages, customer connectivity problems, unsupported configurations, and unavailable beta features do not automatically qualify.

How Requests Are Decided

• We may ask for information reasonably needed to verify the account and charge.
• Submitting a request does not guarantee approval.
• Approved refunds are returned to the original payment method whenever possible.
• After we issue an approved refund, your bank or payment provider controls when it appears; processing commonly takes 5–10 business days.
• A refund does not automatically delete your account or customer data. Account deletion must be requested separately.

Contact

Email info@terraforeman.com with the subject Refund Request — Company Name.